Help & FAQ

To track a recent order or view your complete order history, please log into YOUR ACCOUNT using the email address you used to place your order. This will provide you with up-to-date information on all your purchases and their statuses.

1. Order Processing: Please allow 1-2 business days for your order to be processed. The selection of expedited shipping options will not affect the processing time of your order. Plan your purchases accordingly.
   
   
2. Shipment Notification: Once your order has been shipped, you will receive an email containing your shipment's tracking information. This allows you to monitor the progress of your delivery.
   
   
3. Delivery Responsibility: It is the customer's responsibility to ensure that the delivery location is secure. Customers are also responsible for accepting the package once it has been delivered to the specified address.
   
   
4. Liability for Delivered Packages: OSIS STUDIO is not liable for any packages that are lost or stolen after they have been delivered to the specified address. Please ensure that you have provided a safe and accurate delivery location.

1. Return Period: Items must be dropped off and scanned by the carrier or returned to a store within 21 days from the delivery date. Returns submitted after this period will not be accepted. For orders shipped in multiple shipments, each shipment's return eligibility will be determined by its individual delivery date.
   
   
2. Final Sale Items: Items marked as final sale are not eligible for return or exchange.
   
   
3. Condition for Return: We accept returns of items that are in new condition, with the original tags attached. You can choose to receive a refund or store credit.
   
   
4. Refund Processing: Refunds will be credited to the original form of payment used at the time of purchase.
   
   
5. Store Credit: Store credits will be issued to the email address used to place your original order.
   
   
6. Exchanges: At this time, we do not offer exchanges.
   
   
7. Initiating a Return: To request a return, please contact us within 21 days of the delivery date of your package using the contact form provided below, or by emailing cs@osisstudio.com . Include your OSIS STUDIO order number and a brief reason for your return.

We accept all forms of currency, including major credit/debit cards, PayPal, Apple Pay, Google Pay, and more. We ship internationally, we love to see how you style our pieces!

For all customer service inquiries, please contact cs@osisstudio.com. For all other inquiries, please reach out to aubreylunger@osisstudio.com